Contact Us
If you have any questions regarding our products, your order or simply want to give us feedback please don’t hesitate to contact us.
FAQs
What if my order arrives damaged?
We accept exchanges for damaged items. If your candle arrives damaged, please send a picture to our customer support. We'll verify the damage and promptly send out a replacement candle to you. contactmoonlightcandleco@gmail.com
Are your candles handmade?
Yes, every candle at Moonlight Candle Co is meticulously handcrafted, from the candle itself to the vessel it resides in. Each piece is made with love and care to ensure exceptional quality and attention to detail.
How long does it take for my order to arrive?
Typically, you can expect your order to arrive within 3-5 business days. Please note that delivery times may vary based on your location and any unforeseen circumstances.
Terms and Conditions
Order Processing: Orders are typically processed within 1-2 business days. Delivery times may vary.
Shipping: We offer free domestic shipping. Please allow 3-5 business days for delivery.
Returns and Exchanges: We accept exchanges for damaged items. Please provide a picture to our customer support for verification.
Candle Care: To ensure safety, trim wicks to 1/4 inch before lighting. Do not leave candles unattended while burning.
Privacy: Customer information is securely stored and used solely for order processing and communication.
Intellectual Property: All content on our website is our intellectual property. Unauthorized use is prohibited.
Liability: We are not liable for damages caused by improper candle use.